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Terms of Service
These Terms constitute an agreement between Laundrylux and its affiliates (collectively, “Laundrylux” or “we” or “us”) and you. We recommend that you print out a copy of these Terms for your records.
PLEASE NOTE THAT THESE TERMS CONTAIN PROVISIONS THAT GOVERN THE RESOLUTION OF DISPUTES BETWEEN US AND YOU AND LIMIT OUR LIABILITY TO YOU.
The LAUNDRYLUX Online Services are not intended for use by anyone under age 13. YOU MUST BE AT LEAST AGE 13 TO ACCESS AND USE THE LAUNDRYLUX ONLINE SERVICES. By accessing, using and/or submitting information to or through the LAUNDRYLUX Online Services, you represent that you are at least age 13.
Anyone between age thirteen (13) and eighteen (18) may only use the LAUNDRYLUX Online Services under the supervision of and with the consent of his/her parent or a legal guardian. IF YOU ARE A PARENT/LEGAL GUARDIAN AND YOU PROVIDE YOUR CONSENT TO YOUR TEENAGER'S ACCESS TO AND USE OF THE LAUNDRYLUX ONLINE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. Parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors.
You may need to create and register an account in order to use certain LAUNDRYLUX Online Services.
In creating an account, you agree to:
- create only one account for each applicable part of the LAUNDRYLUX Online Services;
- provide honest, accurate, current and complete information regarding yourself;
- keep your profile, contact and other account information updated and accurate;
- keep your account password private and not share it with others; and
- notify Laundrylux if you discover or suspect that your account has been hacked or its security breached.
You also agree to take responsibility for all activities on or under any account registered to you and you accept all risks for any unauthorized use of your account.
For certain parts of the LAUNDRYLUX Online Services, you may have an option to add a family member or friend’s name, birthdate, and relationship to your account to receive additional benefits to enjoy with your family member or friend. If you choose to utilize this feature, you hereby represent that you have received appropriate permission to use and provide their information to us. If you choose to remove a family member or friend from your account, you will no longer receive benefits related to that individual. We reserve the right to limit the number of family members and friends that can be added to your account.
From time to time, Laundrylux may make special offers available to account holders. These offers may be communicated using various means including electronic communication, email, SMS text messages or direct mail. These special offers may be subject to specific terms, restrictions and conditions, and are subject to change or termination without notice. We are not responsible for any news, reward-earning opportunity, coupon or other offer sent to an incorrect or incomplete email address if your email address is not up-to-date in your profile at the time of mailing or offering. We are not responsible for any lost, late, misdirected, damaged, postage-due or illegible mailings or other communications. We reserve the right to correct and not honor errors made in our communications with you.
You and/or an independent owner of a self-service laundry are responsible for providing all the equipment and services that you need to access and use the LAUNDRYLUX Online Services. We do not guarantee that the LAUNDRYLUX Online Services are accessible on any particular equipment or device or with any particular software or service plan.
We reserve the right, without notice and in our sole discretion at any time, to terminate your right to access and use the LAUNDRYLUX Online Services or any component of them and to block or prevent future access to and use of the LAUNDRYLUX Online Services and to delete your account and any related information. Any obligation or liability incurred prior to our termination of your access to the LAUNDRYLUX Online Services will survive such termination.
You may use the LAUNDRYLUX Online Services for lawful purposes and in accordance with these Terms. You may not use the LAUNDRYLUX Online Services:
- for any purpose that is unlawful or prohibited by these Terms;
- to cause harm or damage to any person or entity;
- interfere with the proper operation of the LAUNDRYLUX Online Services or laundry equipment associated with the LAUNDRYLUX Online Services;
- to upload, post or transmit any material that violates any law, infringes on the rights of any third party or contains defamatory, libelous, abusive, obscene or otherwise objectionable material (as determined by Laundrylux in its sole discretion); or
- to reproduce, duplicate, copy, sell, resell or otherwise exploit the LAUNDRYLUX Online Services for any commercial purpose that is not expressly permitted by Laundrylux.
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS LAUNDRYLUX AND ITS PARENTS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, FRANCHISEES, AGENTS, LICENSORS, BUSINESS ASSOCIATES, AND SUPPLIERS (THE “LAUNDRYLUX PARTIES”) FROM AND AGAINST ANY ACTUAL OR THREATENED CLAIMS, ACTIONS OR DEMANDS, LIABILITIES AND SETTLEMENTS (INCLUDING, WITHOUT LIMITATION, REASONABLE LEGAL AND ACCOUNTING FEES) RESULTING (OR ALLEGED TO RESULT) FROM YOUR USE OF ANY LAUNDRYLUX ONLINE SERVICES IN ANY MANNER THAT VIOLATES OR IS ALLEGED TO VIOLATE APPLICABLE LAW OR THESE TERMS. This provision does not require you to indemnify any of the Laundrylux Parties for any unconscionable commercial practice by such party or for such party’s fraud, deception, false promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the LAUNDRYLUX Online Services.
We are constantly improving the LAUNDRYLUX Online Services to provide the best possible experience for you and other users. You acknowledge and agree that the LAUNDRYLUX Online Services, or certain features of the LAUNDRYLUX Online Services, may change from time to time without notice to you. Any new feature that augments, enhances or modifies the current LAUNDRYLUX Online Services is subject to these Terms.
You acknowledge and agree that we may decline to provide access to the LAUNDRYLUX Online Services or stop (permanently or temporarily) providing the LAUNDRYLUX Online Services (or any feature, program or content within the LAUNDRYLUX Online Services) to you or other users at our sole discretion, without notice or liability to you. You may stop using any part of the LAUNDRYLUX Online Services at any time. You do not need to specifically inform us when you stop using the LAUNDRYLUX Online Services.
You acknowledge and agree that if we disable access to your account, you may be prevented from accessing the LAUNDRYLUX Online Services, your account details, or any files or other content which are contained in your account
If you use a mobile device to access the LAUNDRYLUX Online Services, the following additional terms and conditions (“Mobile Terms”) also apply:
- You agree that you are solely responsible for all message and data charges that apply to use of your mobile device to access the LAUNDRYLUX Online Services. All such charges are billed by and payable to your mobile service provider. Please contact your participating mobile service provider for pricing plans, participation status and details.
- You understand that wireless service may not be available in all areas at all times and may be affected by product, software, coverage or service changes made by your service provider or otherwise.
- Additional terms and conditions may apply to your use of our mobile applications based on the type of mobile device that you use.
- When you opted in to participate in one of our text message programs, you provided your advance consent to receive text messages from an automated system. Your consent was not and is not required as a condition of purchasing any property, goods, or services from us. If you wish to withdraw your consent and unsubscribe, please text STOP to the appropriate short code.
- Message frequency depends on the program.
YOUR ACCESS TO AND USE OF THE LAUNDRYLUX ONLINE SERVICES VIA YOUR MOBILE DEVICE CONFIRMS YOUR AGREEMENT TO THE MOBILE TERMS, AS WELL AS THE REST OF THESE TERMS.
Laundrylux attempts to be as accurate as possible. However, Laundrylux does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Laundrylux itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY Laundrylux ON AN ":AS IS": AND ":AS AVAILABLE": BASIS. Laundrylux MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Laundrylux DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Laundrylux DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Laundrylux ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Laundrylux WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
We may make special offers available from time to time through our mobile applications (“App Offers”). App Offers may be based on your particular location or purchasing history our mobile applications and may only be available for a limited period of time. App Offers are only available in participating locations and may be subject to additional terms and conditions as described in the App Offer.
Our mobile applications are designed to integrate with several elements of your device’s native functionality. Accordingly, if you choose not to enable your device’s GPS/location settings, push notifications, text messages or other device functionality, or if you chose not to provide your zip code, some features of our mobile applications may not be available to you. To opt-out of receiving push notifications from our mobile applications, adjust the permissions in the settings section of your device or delete the mobile application.
The following terms and conditions below govern use of Laundrylux Stored Value, which is funds purchased or used through our mobile applications.
Laundrylux Stored Value is good only toward purchase of products and services at participating independent self-service laundry locations. You may use Laundrylux Stored Value in-store or, to the extent applicable, through certain portions of the LAUNDRYLUX Online Services. An expiration date or management fees may apply. Laundrylux Stored Value may not be redeemed for cash, check or credit, unless required by law. Use of Laundry Pay app or of the Laundrylux Stored Value constitutes acceptance of these terms. We are not responsible for lost or stolen devices containing Laundrylux Stored Value. Replacement for lost or stolen Laundrylux Stored Value is strictly at the discretion of the third-party self-service laundry which you patronize.
Sending Laundrylux Stored Value as a Gift.
We may, but are not required to, enable you to purchase and send Laundrylux Stored Value to another person a gift through certain portions of the LAUNDRYLUX Online Services, including our mobile applications. When using the “Gift” functionality, you are the "Gift Sender" and the individual person receiving the Laundrylux Stored Value is the "Gift Recipient". Use of the Gift functionality constitutes acceptance of these terms by both Gift Sender and Gift Recipient. The Laundrylux Stored value terms and conditions above, as well as the additional terms and conditions below will apply to all transactions:
Sending Laundrylux Stored Value.
If you send Laundrylux Stored Value using a text message, standard message rates will apply to both the Gift Sender and Gift Recipient. Text messages sent to an international phone number are subject to international messaging rates.
To the fullest extent allowed by applicable law, Laundrylux is not liable for any direct, indirect, special, incidental, consequential, punitive or other damages arising from your use of, or inability to use, any of the LAUNDRYLUX Online Services or any materials available in any LAUNDRYLUX Online Service. Laundrylux shall not be liable even if Laundrylux or a Laundrylux authorized representative has been advised of the possibility of such damages. These include but are not limited to damages or injury caused by error, omission, interruption, defect, failure of performance, delay in operation or transmission, line failure or computer virus, worm, trojan horse or another harmful component.
Except as expressly otherwise stated, Laundrylux does not make any warranty, express or implied, as to accuracy, reliability or availability of any of the LAUNDRYLUX Online Services. Without limiting the generality of the preceding sentence, Laundrylux specifically disclaims, to the fullest extent allowed by applicable law, all implied warranties of
merchantability and fitness for purpose, and all warranties of title and non-infringement of third party rights, with respect to all of its online services and all materials accessible through the LAUNDRYLUX Online Services.
Laundrylux does not guarantee that the functions contained in any of the LAUNDRYLUX Online Services will be secure, uninterrupted or error-free, that each the LAUNDRYLUX Online Services will be free of viruses or other harmful components, or that defects will be corrected even if Laundrylux is aware of them.
Except as set forth below, in no event will Laundrylux and its parent's or affiliates' total liability to you for damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing the LAUNDRYLUX Online Services or $100, whichever is less. Where permitted by applicable law, you agree to bring any and all actions within one (1) year from the date of the accrual of the cause of action and that actions brought after this date will be barred.
Nothing in these Terms will exclude or limit Laundrylux’ liability for any product liability claims, statutory consumer rights, damages associated with death or personal injury or caused by our intentional misconduct, recklessness, misrepresentation, gross negligence, willful misconduct or fraud.
Unless otherwise noted, all materials published on any LAUNDRYLUX Online Service are protected as the copyrights, trade dress, trademarks and/or other intellectual properties owned by Laundrylux and/or its subsidiaries and affiliates or by other parties that have licensed their material to Laundrylux. Crossover, Laundry Pulse and Laundry Pay are trademarks of Laundrylux. Wascomat and Electrolux are trademarks of Electrolux.
Marks displayed in the LAUNDRYLUX Online Services represent some of the proprietary rights currently owned or controlled by Laundrylux or Electrolux in the United States and/or in other countries and are not intended to be a comprehensive compilation of all worldwide proprietary ownership rights.
You may not remove or alter any copyright, trademark or other proprietary right notice in the LAUNDRYLUX Online Services. All rights not expressly granted are reserved.
This DMCA statement constitutes part of the legal terms and conditions governing all users of the LAUNDRYLUX Online Services. In compliance with the DMCA (Title 17, United States Code), Laundrylux will respond to proper notifications of claimed copyright infringement with respect to material posted by users, and will take appropriate action including removing and disabling access to the allegedly infringing material. Laundrylux also reserves the right to remove and disable access to any user-posted material which, in Laundrylux’s sole judgment, may be infringing or violating another's intellectual property right, whether or not Laundrylux has been notified by the rights holder.
Repeat Infringer Policy
In accordance with the DMCA and other applicable law, Laundrylux has adopted a policy of terminating, in appropriate circumstances, the accounts of registered users who are determined by Laundrylux to be repeat infringers. Laundrylux may also, in its sole discretion, suspend and/or terminate the account of any registered user who infringes another's intellectual property right, whether or not there is repeat infringement.
In compliance with the DMCA, the Designated Agent for Laundrylux to receive notifications of claimed infringement relating to any of the LAUNDRYLUX Online Services as outlined below.
By mail: Laundrylux, 461 Doughty Boulevard, Inwood New York 11096
By telephone: 516-371-4400
By email: email@example.com; firstname.lastname@example.org
Notice of Claimed Copyright Infringement
If you believe that your copyright has been infringed or violated by any material posted on any of the LAUNDRYLUX Online Services, please notify our Designated Agent listed above in writing and provide the following requisite information:
- a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
- information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted;
- a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Counter-Notification to Claimed Copyright Infringement
Under the DMCA, if a notice of copyright infringement has been filed against material posted by you on any of the LAUNDRYLUX Online Services, you may make a counter-notification with our Designated Agent listed above, provided that such counter-notification must be in writing and contain the following requisite information:
- your physical or electronic signature;
- identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
- a statement by you under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and
- your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which you are located (or in the State of New York, Nassau County, U.S.A., if you reside outside of the U.S.A.), and that you will accept service of process from the person who filed the notice of copyright infringement or an agent of such person.
If Laundrylux receives a valid counter-notification, it may reinstate the removed or disabled material in accordance with the DMCA.
Liability for Misrepresentation under the DMCA
Please note that, pursuant to the DMCA, any person who knowingly materially misrepresents that any material or activity is infringing, or that any material or activity was removed or disabled by mistake or misidentification, will be liable for damages, including costs and attorneys' fees, incurred by the alleged infringer, by any copyright owner or copyright owner's authorized licensee, or by an online service provider, who is injured by such misrepresentation, as the result of the service provider relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing, or in replacing the removed material or ceasing to disable access to it.
Accordingly, if you are not sure whether certain material or activity infringes your or another's copyright, please consult with a qualified attorney.
Third Party Links
The LAUNDRYLUX Online Services may link to, interact with or be available on websites, platforms, and services or products operated and owned by third-parties (“Third Party Services”) such as social media providers and third-party devices. If you access such third-party services or products, be aware that different terms and privacy policies may apply to your usage of such services.
Third Party Services may also link to the LAUNDRYLUX Online Services in ways that are beyond our control. We cannot control the content, functionality or accuracy of Third Party Services, even if someone from Laundrylux occasionally visits those websites, is quoted, or leaves a comment. We are not responsible for the accuracy or reliability of the information on Third Party Services and cannot vouch for the data, opinions, advice or statements made there. Further, we are not responsible for the goods or services that may be offered through Third Party Services.
Third Party Social Networking Services and Logins
Third Party Products
The LAUNDRYLUX Online Services may be accessed on third-party devices or other products (“Third Party Products”). For example, you may be able to access the LAUNDRYLUX Online Services using voice functionality services available through the microphone on a Third-Party Product. We have no responsibility for your acquisition or use of any Third-Party Products, and we do not guarantee that Third-Party Products will function with the Services or will be error-free. We hereby disclaim liability for all Third-Party Products, including any Third-Party Products offered by our partners.
Laundrylux controls and operates the LAUNDRYLUX Online Services from within the United States. Laundrylux makes no representation that any materials on the LAUNDRYLUX Online Services are appropriate or available for use outside the United States. If you access the LAUNDRYLUX Online Services from outside the United States, be advised the LAUNDRYLUX Online Services may contain references to products and services that are not available or are prohibited in your country. All visitors to and users of the LAUNDRYLUX Online Services are responsible for compliance with all local laws applicable to them with respect to the content and operation of the LAUNDRYLUX Online Services. The LAUNDRYLUX Online Services are not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which that would subject Laundrylux or its affiliates to any registration requirement within such jurisdiction or country.
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS. YOU AND LAUNDRYLUX AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY, ALSO MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION.
WE BOTH AGREE TO ARBITRATE. You hereby agree that any dispute between you and Laundrylux and its agents, employees, officers, directors, principals, successors, assigns, subsidiaries or affiliates (collectively for purposes of this section, “Laundrylux”) arising from or relating to (a) your misuse of the LAUNDRYLUX Online Services, (b) these Terms and their interpretation or the breach, termination or validity thereof or (c) the relationships which result from these Terms, including disputes about the validity, scope or enforceability of this arbitration provision (collectively, "Covered Disputes") will be settled by binding arbitration in Nassau County, State of New York, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (available at www.adr.org), in effect on the date thereof. If there is a conflict between AAA Rules and the rules set forth in this Agreement to Arbitrate, the rules set forth in this Agreement to Arbitrate will govern. For purposes of this section, these Terms and related transactions will be subject to and governed by the Federal Arbitration Act, 9 U.S.C. sec. 1-16 (FAA).
WHAT IS ARBITRATION: Arbitration is more informal than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case will be decided by a neutral arbitrator who has the power to award the same damages and relief that a court can.
PRE-ARBITRATION PROCEDURES. Prior to initiating any arbitration, the initiating party will give the other party at least 60-days' advance written notice of its intent to file for arbitration. During such 60-day notice period, we agree to endeavor to settle amicably by mutual discussions any Covered Disputes. Failing such amicable settlement and expiration of the notice period, either party may initiate arbitration.
ARBITRATION PROCEDURES. To initiate arbitration, you or Laundrylux must do the following things:
- Write a demand for Arbitration. The demand must include a description of the claim and the amount of damages sought to be recovered. You can find a copy of a Demand for Arbitration at www.adr.org.
- Send three copies of the Demand for Arbitration, plus the appropriate filing fee to: American Arbitration Association, Case Filing Services, 1101 Laurel Oak Road, Suite 100 Voorhees, NJ 08043.
- Send one copy of the Demand for Arbitration to the other party.
Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules.
AUTHORITY OF ARBITRATOR. The arbitrator will have the power to grant whatever relief would be available in court under law or in equity and any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.
NO CLASS ACTIONS. Laundrylux and you agree that any Covered Dispute will be submitted to arbitration on an individual basis only. Neither Laundrylux nor you are entitled to arbitrate any Covered Dispute as a class, representative or private attorney action and the arbitrator(s) will have no authority to proceed on a class, representative or private attorney general basis.
WAIVER OF JURY TRIAL. THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in court and are subject to very limited review by a court. In the event any litigation should arise between you and Laundrylux in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND LAUNDRYLUX WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge. YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING TO ACCEPT THIS AGREEMENT TO ARBITRATE.
OPT-OUT OF AGREEMENT TO ARBITRATE. You can decline this agreement to arbitrate by emailing Laundrylux at email@example.com and providing the requested information as follows: (1) Your Name; (2) the URL of the Terms and Agreement to Arbitrate Disputes; (3) Your Address; (4) Your Phone Number; (5) and clear statement that you wish to opt out of this arbitration provision in the Terms. The Opt-Out Notice must be emailed no later than 30 days after the date you first accept the Terms by using the LAUNDRYLUX Online Services.
If any provision of the agreement to arbitrate in this section is found unenforceable, the remaining arbitration terms will be enforced. In any circumstances where the Agreement to Arbitrate Disputes permits the parties to litigate in court, then such dispute between us arising under the Terms or your misuse of the LAUNDRYLUX Online Services will be subject to the jurisdiction and venue of the state and federal courts located in Boston, Massachusetts, and governed in accordance with the laws of the state of Massachusetts, excluding its conflict of law rules.
Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights information:
The provider of the LAUNDRYLUX Online Services is Laundrylux,
461 Doughty Boulevard, Inwood, New York 11096.
You may contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at 916.445.1254 or 800.952.5210. Their website is located at: http://www.dca.ca.gov.
Any California residents under the age of eighteen (18) who have registered to use the LAUNDRYLUX Online Services and who have posted content or information on the LAUNDRYLUX Online Services, can request that such information be removed from the LAUNDRYLUX Online Services by contacting us at firstname.lastname@example.org. Requests must state that the user personally posted such content or information and detail where the content or information is posted. We will make reasonable good faith efforts to remove the post from prospective public view.
Same Day Shipping
Laundrylux processes and ships orders placed before 4:30PM Eastern Standard time Monday - Friday. Shipping transit time is determined by the carrier, shipping method and the shipping address for the order. We process fast so once an order is placed it most likely cannot be modified or cancelled before it ships. Check your account online or call us at to confirm your order status. Exceptions to our same day shipping policy include holidays, next day air packages or other expedited orders placed on Fridays. Other exceptions include back ordered or out of stock products and in some cases orders that we can only ship complete.
Shipping rates are calculated based on total weight of the order, shipment method and carrier selected and destination zip code.
Please inspect your packages upon arrival. Although we double check all orders before shipment, transit problems occasionally occur. Please call our Customer Care Department to remedy any problems. If you are returning merchandise please obtain a "Return Authorization Number" to assure accurate credit and exchange. We ask that all goods be in their original package, in resale-able condition, and returned within 10 days of receipt.
Laundrylux makes no warranties of any kind and disclaims any implied warranty of merchandise or fitness for a particular purpose. Laundrylux liability, if any, is limited to return of goods sold.